Privacy Policy

RemoteOne Services LLC is a limited liability company incorporated and operating under the laws of the United Arab Emirates. We provide AI-enabled business expert services to companies and professionals worldwide, including customers in the United States, the United Kingdom, the European Union, Australia, and beyond.

For the purposes of applicable data protection laws, RemoteOne Services LLC acts as the data controller in respect of personal data we process about our customers, website visitors, and business contacts.

If you have any questions about this policy or how we handle your data, you can reach us at: hello@remotone.com

We collect information in the following ways:

We use the information we collect for the following purposes:

• Delivering and managing our AI-enabled expert services
• Processing enquiries, booking discovery calls, and onboarding new clients
• Generating personalised AI Growth Blueprints using your business URL
• Sending transactional emails including service updates, reports, and access to deliverables
• Processing payments and maintaining billing records
• Communicating with you about your account, our services, or relevant updates
• Sending marketing communications where you have given consent or where we have a legitimate interest and you have not opted out
• Improving our website, tools, and services through analytics and user feedback
• Complying with our legal obligations under UAE law and applicable international regulations
• Detecting and preventing fraud, abuse, or misuse of our services

We will not use your personal data for purposes incompatible with those described above without informing you and, where required, obtaining your consent.

If you are located in the European Union or the United Kingdom, we process your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have requested or to take steps at your request prior to entering into a contract with us.
• Legitimate interests: Processing for purposes such as analytics, service improvement, fraud prevention, and direct marketing to existing business contacts, where those interests are not overridden by your rights.
• Consent: Processing based on your explicit opt-in, such as subscribing to marketing communications. You may withdraw consent at any time.
• Legal obligation: Processing required for us to comply with applicable laws, including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

We do not sell your personal data. We may share your information with the following categories of recipients, solely for the purposes described in this policy:

• Service providers: Third-party companies that help us operate our business, including email delivery (Resend), scheduling (HubSpot), payment processing, analytics, and cloud infrastructure providers. These providers are contractually required to protect your data and may not use it for their own purposes.
• Professional advisers: Legal, financial, and accounting advisers where necessary for compliance and business operations.
• Regulatory and legal authorities: Where required by applicable law, court order, or legitimate government request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

RemoteOne Services LLC operates from the United Arab Emirates and serves clients globally. Your personal data may be transferred to and processed in countries other than your country of residence, including the UAE and countries where our service providers operate.

When transferring personal data from the European Economic Area, the United Kingdom, or other regions with data export restrictions, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, or other legally recognised transfer mechanisms.

By using our services, you acknowledge that your data may be processed outside your country of residence in accordance with this policy.

Our website uses cookies and similar technologies to improve your experience and help us understand how the site is used. We use:

• Essential cookies required for the website to function correctly
• Analytics cookies that help us understand traffic patterns and usage (these may be set by third parties such as Google Analytics)
• Marketing cookies that may be used to measure the effectiveness of advertising campaigns

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Where required by law, we will ask for your consent before setting non-essential cookies.

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. In practice:

• Client account and service data is retained for the duration of the business relationship and for a period of 5 years thereafter, unless a longer period is required by law
• Marketing contact data is retained until you unsubscribe or request deletion
• Website analytics data is typically retained for 26 months
• Financial and billing records are retained for the period required under UAE commercial and tax law

Depending on your location, you may have the following rights in relation to your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete personal data.
• Erasure: The right to request deletion of your personal data in certain circumstances.
• Restriction: The right to request that we restrict the processing of your data in certain circumstances.
• Portability: The right to receive your data in a structured, commonly used format and to transfer it to another controller (where technically feasible).
• Objection: The right to object to processing based on legitimate interests, including direct marketing.
• Withdrawal of consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@remotone.com. We will respond within 30 days. If you are located in the EU or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

California residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at the address above.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encryption of data in transit, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we take data security seriously, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify relevant authorities and affected individuals as required by applicable law.

Our services are intended for businesses and professional users only. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or by a notice on our website. Your continued use of our services after any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact: