Terms of Service

RemoteOne provides AI-enabled business expert services including, but not limited to: AI-Enabled Executive Assistant, AI-Enabled Customer Success Expert, AI-Enabled Sales Expert, AI-Enabled Growth Expert, AI-Enabled Operations Expert, and AI-Enabled Marketing Expert. We also offer related tools and services such as the AI Growth Blueprint analysis tool, AI implementation consultations, and discovery audit sessions.

Our services are provided exclusively to businesses and professional entities. RemoteOne does not provide services to consumers acting in a personal, non-commercial capacity. By using our services, you confirm that you are acting on behalf of a business.

The specific scope, deliverables, timelines, and pricing for each engagement are set out in the applicable service agreement, order form, or statement of work agreed between the parties. In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail.

Certain features of our services require you to create an account or provide business information. You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information when registering or interacting with our services, and to update it promptly if it changes. RemoteOne reserves the right to suspend or terminate access if we have reasonable grounds to believe that the information provided is inaccurate, misleading, or fraudulent.

Our AI-Enabled Expert services are provided on a monthly subscription basis. Fees are as set out in your service agreement or on our website at the time of purchase. All prices are in United States Dollars (USD) unless otherwise agreed in writing.

Payment is due in advance at the beginning of each billing cycle. We accept payment via the methods specified at checkout or in your service agreement. It is your responsibility to ensure that valid payment details are maintained and that payments are made on time.

If a payment fails or is not received by the due date, we reserve the right to suspend the relevant services until payment is received. Repeated payment failures may result in termination of services in accordance with Section 6 below.

All fees are exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed by your local jurisdiction in connection with the services, unless we are legally required to collect such taxes from you directly.

You may cancel your subscription at any time by providing written notice to hello@remotone.com. Cancellations will take effect at the end of the current billing period. You will continue to have access to the services until the end of the period for which you have paid.

All fees are non-refundable, except where expressly required by applicable law. We do not provide refunds for partial months, unused service capacity, or subscription periods that have already commenced.

If we determine that a refund is warranted in exceptional circumstances, the decision is made entirely at our discretion and does not constitute a precedent or waiver of this policy.

To enable us to deliver our services effectively, you agree to:

• Provide accurate and complete information about your business, goals, and requirements in a timely manner
• Grant RemoteOne access to the tools, platforms, and data necessary to perform the agreed services
• Designate a primary contact person responsible for approvals, feedback, and communication with our team
• Review and respond to outputs, requests, or escalations within a reasonable timeframe
• Ensure that any content, materials, or data you provide to RemoteOne does not infringe the intellectual property rights or other rights of any third party
• Use our services only for lawful purposes and in accordance with these Terms

RemoteOne is not liable for delays, errors, or substandard outputs that result from your failure to fulfil the above responsibilities.

You agree not to use our services to:

• Engage in any activity that is unlawful under UAE law or the laws of your jurisdiction
• Transmit, store, or process any data that infringes the intellectual property, privacy, or other rights of any third party
• Distribute spam, unsolicited communications, or malicious content
• Attempt to gain unauthorised access to our systems, servers, or data
• Engage in activities that could damage, overload, or impair our infrastructure
• Reverse engineer, decompile, or disassemble any software or AI systems provided as part of our services
• Resell, sublicence, or otherwise commercialise our services without our prior written consent

RemoteOne reserves the right to suspend or terminate your access immediately and without notice if we reasonably believe you are in breach of this section.

RemoteOne's IP: All intellectual property rights in our website, tools, AI models, methodologies, systems, software, and brand assets remain the exclusive property of RemoteOne Services LLC. These Terms do not grant you any licence or right to use RemoteOne's intellectual property except as expressly required to receive the services.

Client's IP: All intellectual property in materials, data, and content you provide to RemoteOne remains your property. By providing such materials, you grant us a limited, non-exclusive licence to use them solely for the purpose of delivering the agreed services.

Deliverables: Subject to full payment of all applicable fees, RemoteOne assigns to you ownership of the specific deliverables created for you under a service agreement (such as reports, blueprints, or content), except where those deliverables incorporate RemoteOne's pre-existing IP, proprietary methodologies, or third-party materials, which shall remain the property of their respective owners.

Each party may receive confidential information belonging to the other party in the course of the services. Each party agrees to keep the other's confidential information strictly confidential, to use it only for the purposes of the services, and not to disclose it to any third party without the prior written consent of the disclosing party, except as required by applicable law.

This obligation of confidentiality does not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the confidential information; or (d) is required to be disclosed by law or regulation.

RemoteOne warrants that it will provide the services with reasonable skill and care, and that it has the authority to enter into these Terms.

To the fullest extent permitted by applicable law, RemoteOne makes no other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or that any specific results or outcomes will be achieved.

Business results depend on numerous factors outside our control, including market conditions, your implementation of recommendations, and third-party factors. Any projections, estimates, or expected results communicated by RemoteOne are illustrative only and are not guarantees.

To the maximum extent permitted by applicable law:

• RemoteOne's total cumulative liability to you for any claims arising out of or relating to these Terms or the services, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you to RemoteOne in the three (3) months immediately preceding the event giving rise to the claim.
• RemoteOne shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of revenue, loss of data, or business interruption, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

You agree to indemnify, defend, and hold harmless RemoteOne Services LLC and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the services in breach of these Terms; (b) your violation of any applicable law or the rights of a third party; or (c) any content, data, or materials you provide to RemoteOne.

These Terms commence when you first use our services or enter into a service agreement and continue until terminated.

Either party may terminate a service agreement for convenience by providing written notice as set out in Section 4. Either party may terminate immediately upon written notice if the other party commits a material breach of these Terms and fails to remedy that breach within 14 days of being notified.

RemoteOne may suspend or terminate your access immediately without notice if: (a) you fail to pay fees when due and do not remedy the default within 7 days of notice; (b) we reasonably suspect fraud or illegal activity; or (c) continued provision of services would expose RemoteOne to legal or regulatory risk.

Upon termination, Sections 7 (Intellectual Property), 8 (Confidentiality), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law), and 14 (Dispute Resolution) shall survive.

These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of the United Arab Emirates, including applicable federal laws and regulations.

In the event of any dispute arising out of or in connection with these Terms or the services, the parties agree to first attempt to resolve the dispute through good-faith negotiations within 30 days of written notice of the dispute.

If the dispute cannot be resolved through negotiation, it shall be finally settled by arbitration in accordance with the arbitration rules of the Dubai International Arbitration Centre (DIAC). The seat of arbitration shall be Dubai, UAE. The language of arbitration shall be English. The arbitrator's award shall be final and binding on both parties.

Notwithstanding the above, either party may seek urgent interim relief from any court of competent jurisdiction where necessary to protect its rights pending arbitration.

RemoteOne shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, government actions, pandemics, internet or telecommunications failures, or third-party service outages. We will notify you promptly and resume performance as soon as reasonably practicable.

RemoteOne reserves the right to update or modify these Terms at any time. We will provide reasonable notice of material changes by updating the effective date above and, where appropriate, by notifying you directly. Your continued use of our services after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our services and may cancel your subscription in accordance with Section 4.

• Entire agreement: These Terms, together with any applicable service agreements, constitute the entire agreement between the parties and supersede all prior agreements and understandings relating to the subject matter.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
• Waiver: Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without RemoteOne's prior written consent. RemoteOne may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
• Notices: Legal notices to RemoteOne should be sent by email to hello@remotone.com. Notices are effective upon confirmed receipt.

For any questions about these Terms or to submit a legal notice, please contact: